Frequently Asked Questions

Q-- How do I measure my dolls for wigs , eyes, shoes and doll stands.

Q-- How do I use dry water based china paints

Q-- How do I clean soft fired greenware using the dust free method. 
Q-- How do I cut and bevel for eyes in soft fired greenware

Q-- How to paint hair on doll's Domed Heads

Q-- How can I tell a real Antique Doll from an Antique Reproduction?

Q-- How to thin Thick or Frozen Slip.

Q: "What about product substitution?"

A: We will not substitute any item without customer approval first. We aim to please our customers.

Q: "What if the product arrives damaged?"

A: Insurance is included for your protection. When you receive your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, contact our customer service department we will help to get the issue resolved quickly. If you receive damage goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation.

Q: "What about product guarantee?"
A: Every product you buy from this site must be free of defects or you may return it within 14 days from the date of the shipment for replacement or refund. You should notify us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be subject to customer approval.

Q: "How quick does product ship?"
A: We ship our orders within 2-3 business days, weekends or holidays not included.

Q: How do we calculate our Shipping & Handling costs?
A: We ship Locally via USPS and UPS! We charge the actual shipping cost plus a small handling fee to cover packaging costs (boxes, bubble wrap, peanuts, padded envelopes etc,) to insure your item will be packaged carefully to protect it during shipping.

Q: Why hasn't my package arrived? (International)
A: We ship internationally via USPS only.Transit times are estimates only. At times, packages can take several weeks to arrive at their destination. Upon shipment, we provide shipping information, date of shipment, Customs Declaration number & insurance paid. Please be patient, as we do not have control over the United States Postal Service or your local customs requirements.

Q: Where can I find doll making classes in my area?
A: Here is a link where you can locate local area Doll Classes

Q: I have a pattern that I would like to make for my doll but it is the wrong size. How can I resize it to fit my doll?
A: Here is a link to a pattern Resizing Chart with directions.

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